Starter
Try Us
A first week of live coverage to see how it works.
$255 to start
- 40 hours of live coverage
- One dedicated agent
- Tenant calls answered in your name
- Emergency requests logged
Property Desk · Answering Now
24/7 property answering with emergency dispatch.
A dedicated, Fair Housing-trained agent answers every tenant call, dispatches your pre-approved vendors on real emergencies, logs routine maintenance, and books showings — inside AppFolio, Buildium, or Yardi.
✓Fair Housing-trained agents
✓AppFolio · Buildium · Yardi
✓Live in 5 days
Property Desk
Live
Emerg
Unit 4B · burst pipe · plumber dispatched
Dispatched
Ticket
Routine · AC filter request logged
Logged
Lease
Prospect · showing Sat 11 AM
Booking...
Owner
Non-urgent · queued for Monday
Queued
The 2 AM Problem
Every missed tenant call becomes a bigger problem tomorrow.
Vacancy run-rate · one empty unit
$0.00
A vacant unit bleeds $1,500–$3,000/mo. Every missed call keeps it empty longer.
(Illustrative.)
01
Emergencies don’t wait
A burst pipe at 2 AM doesn't leave a voicemail. It floods two more units, then becomes an insurance claim and an angry owner.
02
Prospects call the next listing
Leasing inquiries that hit voicemail rent somewhere else. Every unanswered showing request extends your vacancy.
03
You become the after-hours desk
When every call routes to your cell, you're not managing a portfolio — you're on call forever. That doesn't scale past 100 units.
What We Handle
Every tenant call gets the right response.
Trained property agents know the difference between a flood and a dripping faucet — and act accordingly.
Emergency triage & vendor dispatch
Your criteria, your pre-approved vendors, dispatched immediately.
Routine maintenance logging
Tickets created in your system, tenants updated, nothing lost.
Showing bookings for vacant units
Prospects qualified to your criteria and booked into your calendar.
Owner call routing
Urgent owner matters escalate; routine ones queue for business hours.
Fair Housing-compliant handling
FHA-safe scripts, consistent treatment, documented accommodations.
Escalation by your rules
You define what wakes you up. Everything else is handled.
Property Support Desk
Tenant calls handled with clear rules.
Your Zayup team follows your escalation criteria, logs maintenance requests, routes urgent issues, and keeps tenants updated without pulling you into every call.
- Emergencies routed based on your exact criteria
- Routine maintenance logged without missed details
- Owners and vendors contacted only when needed
Calls sorted before they reach you
Emergency triage, maintenance tickets, owner routing, and tenant updates handled by trained agents.
Live
The Difference
A dedicated property agent — not a generic call pool.
Generic Answering Service
Takes a message about the flood
A rotating agent reads a generic script
Doesn't know your properties or vendors
Can't tell an emergency from a request
No Fair Housing awareness on leasing calls
Your Zayup Agent
Dispatches the plumber
The same trained agent on your portfolio
Knows your buildings, vendors & escalation rules
Creates tickets in your software
FHA-compliant scripts on every leasing call
Compliance Built In
Fair Housing isn’t a checkbox. It’s how your calls get answered.
One wrong sentence on a leasing call can become a Fair Housing complaint. Every Zayup property agent is trained before they ever take your calls:
✓
Protected-class awareness in conversations
✓
FHA-compliant prospect screening scripts
✓
Reasonable accommodation documentation
✓
Consistent treatment of every prospect
✓
Assistance-animal request handling
✓
Escalation of sensitive calls to you
No Migration
We work inside the software you already run on.
How It Works
From kickoff to a live property desk in five days.
Step 01
Discovery call
We map your portfolio, vendors, software, and emergency criteria.
Step 02
Build & train
Your agent learns your buildings, escalation rules, and FHA scripts.
Step 03
Go live
Calls answered, emergencies dispatched, tickets in your system.
Step 04
Optimize
Weekly reporting and tuning as your portfolio grows.
Verified Google Reviews
Trusted by businesses that depend on every call.
Real feedback from businesses using Zayup for live answering, booking support, dispatch coordination, and after-hours coverage.
Property Answering Plans
Live coverage for property managers.
Simple tenant call answering and after-hours support. We answer under your company name and work inside your current property management process.
Weekdays
Essential
For steady weekday tenant call and maintenance support.
$485 /week
- Monday to Friday coverage
- Maintenance requests handled
- Leasing and showing calls supported
- Daily call visibility
Most Popular
Growth
For after-hours calls, emergencies, and faster tenant response.
$685 /week
- 6-day and after-hours coverage
- Emergency calls triaged properly
- Showing reminders and follow-ups
- Weekly performance summary
Custom
Portfolio / 24-7
For larger portfolios needing full tenant and emergency coverage.
Custom
- 7-day or 24/7 options
- Multiple agents if needed
- Dedicated account support
- Custom reporting and workflow
No software migration needed. Works with AppFolio, Buildium, Yardi, Rent Manager, Propertyware, ResMan, RealPage, TenantCloud, and more.
Why Trust Us
Built by operators who’ve run a 24/7 phone desk for 20+ years.
Operator-Built
We know what a missed emergency call costs, because we’ve run the desk ourselves.
Zayup is built on two decades of running a NY-metro ground-transport company — a business where the phone rings at all hours and a missed call is lost revenue and an angry customer. We bring that same operational standard to your property desk: answer fast, act correctly, document everything.
5 days
Live fast
Kickoff to answered calls in under a week.
1 week
Paid trial
Run the desk before you commit.
$0
No lock-in
Cancel anytime. We earn the account.
FAQ
Property management answering, explained.
It handles tenant calls, emergency maintenance dispatch, routine maintenance logging, and prospect showing requests. Zayup is built for property managers, multifamily operators, and HOA management companies needing reliable 24/7 coverage.
You define your emergency criteria during onboarding. When a tenant reports an urgent issue, your dedicated agent dispatches a pre-approved contractor, updates the tenant, creates a maintenance ticket, and notifies you only when the issue crosses your threshold.
Major platforms including AppFolio, Buildium, Yardi, Rent Manager, Propertyware, ResMan, RealPage, TenantCloud, and Avail. Maintenance tickets, prospect leads, and owner notifications run through your workflow.
Yes. Zayup property management agents are trained on Fair Housing handling, protected-class awareness, FHA-compliant prospect screening scripts, reasonable accommodation documentation, and consistent prospect treatment.
Yes. Your dedicated agent qualifies prospects using your screening criteria, schedules showings into your leasing calendar, and sends property information by email, with SMS reminders to reduce no-shows.
Owner calls can be routed separately from tenant calls. Routine owner questions are logged for next-business-day follow-up, while urgent owner matters can escalate immediately.
Zayup assigns one dedicated agent who learns your portfolio, vendors, tenants, owner preferences, and emergency rules. Generic services rely on shared operators who may not know your properties or dispatch workflow.
Plans are priced to your portfolio size and coverage hours, starting from $1,500/month, and are typically a fraction of in-house after-hours staffing. Book a consultation for a quote.
Start with Zayup
Stop Missing Calls. Start Capturing More Jobs.
Tell us about your business and your call volume. We’ll show you how Zayup can answer calls in your company name, qualify leads, route urgent requests, and help you stop losing opportunities.
- Real agents answer in your business name
- Lead intake, call routing, and appointment support
- Built for multiple industries with one simple setup
Get Your Call Plan
No obligation. We reply within 1 business day.