01
After-hours calls go dark
Standing orders, will-calls, and same-day changes come in when a 9-to-5 desk is closed — and the trip goes to the operator who answered.
NEMT Dispatch Desk · Live Now
NEMT answering and dispatch, run by a dedicated desk.
Zayup answers your booking calls, verifies eligibility, schedules trips, and coordinates drivers — inside your dispatch software and your broker rules. So your fleet stays full and no reimbursement slips away.
✓Works with ModivCare, MTM & Call the Car
✓Live in 5 days
✓1-week trial
Dispatch Desk
Live
Book
Standing order · dialysis run
Booked
Verify
Eligibility · broker check
Confirmed
Dispatch
Will-call · driver assigned
Routing...
Remind
Tomorrow AM · confirm pickup
Done
20+ yrs
Transport operating heritage
Up to 24/7
Coverage you choose
5 days
From kickoff to live
Your software
No migration
US-based
Maryland-registered
The Cost Of A Missed Call
Every missed booking call is a trip you never bill.
On-time performance · live
Slipping
98.0%
Every missed booking call, late confirmation, or unanswered will-call pushes your numbers toward the line where
brokers start sending trips somewhere else.
(Illustrative.)
02
No-shows drain revenue
Without confirmation and reminder calls, patients miss rides, you eat the cost, and your on-time numbers slip with the broker.
03
Eligibility errors get denied
One unverified authorization is a completed trip you can't bill. Dispatch mistakes turn into reimbursement you never see.
What We Handle
Your whole booking-and-dispatch desk, run for you.
Trained NEMT dispatchers who know broker protocols, Medicaid requirements, and how a fleet actually runs.
Inbound booking & scheduling
Every call answered, every trip scheduled in your system.
Eligibility & authorization checks
Verified against broker and Medicaid rules before the ride.
Driver coordination & dispatch
Trips assigned by location, vehicle type, and availability.
Confirmation & reminder calls
Fewer no-shows, better on-time performance, happier brokers.
Broker compliance & trip logs
Documented trips ready for billing and reimbursement.
Standing orders & recurring trips
Recurring runs managed so nothing falls through the cracks.
Live Dispatch Desk
Real dispatch support, watching every trip.
Your Zayup dispatcher works inside your daily workflow — answering calls, checking trip details, coordinating drivers, and keeping your schedule moving before missed rides become lost revenue.
- Calls answered and logged inside your process
- Pickups, standing orders, and reminders handled daily
- Drivers coordinated before delays hit your schedule
Trips monitored in real time
Booking, dispatch, reminders, and driver updates handled from one trained desk.
Live
The Difference
A dedicated NEMT dispatcher — not a generic call pool.
Generic Answering Service
Treats your call like any other
- − A rotating agent reads a script
- − Doesn't know brokers or eligibility
- − Takes a message, can't dispatch
- − No idea what a will-call or standing order is
Your Zayup Dispatcher
Runs your desk like your team
- ✓ The same trained dispatcher on your account
- ✓ Knows ModivCare, MTM & Call the Car rules
- ✓ Books and dispatches in your software
- ✓ Runs under your name — brokers never know
No Migration
We work inside the brokers and software you already use.
Your dispatcher follows your existing broker portals, trip notes, dispatch tools, and scheduling workflow.
No new system to learn. We answer, verify, schedule, dispatch, update notes, and follow the process your operation already uses.
How It Works
From kickoff to a live desk in five days.
Step 01
Discovery call
We map your calls, brokers, software, and dispatch rules.
Step 02
Build & train
Your dispatcher learns your scripts, systems, and standing orders.
Step 03
Go live
We start answering, booking, and dispatching in your software.
Step 04
Optimize
Weekly reporting and tuning as your trip volume grows.
Verified Google Reviews
Trusted by businesses that depend on every call.
Real feedback from businesses using Zayup for live answering, booking support, dispatch coordination, and after-hours coverage.
NEMT Dispatch Plans
Choose the coverage that fits your dispatch flow.
Simple live dispatch support for NEMT providers. We answer under your company name and work inside your current process.
Starter
Try Us
A first week of live dispatch to see how it works.
$250 to start
- 40 hours of live dispatch
- One dedicated agent
- Calls answered in your name
- Simple way to test first
Weekdays
Essential
For steady weekday booking and dispatch support.
$475 /week
- Monday to Friday coverage
- Trip booking support
- Will-calls handled
- Daily call visibility
Most Popular
Growth
For longer coverage and fewer missed rides.
$675 /week
- Monday to Saturday coverage
- Confirmation calls
- Same-day changes handled
- Weekly performance summary
Custom
Fleet / 24-7
For larger teams needing extended or full coverage.
Custom
- 7-day or 24/7 options
- Multiple dispatchers
- Dedicated account support
- Custom reporting
No software migration needed. We fit into your existing dispatch setup and answer calls under your company name.
Why Trust Us
Built by transport operators, not a call-center broker.
Operator-Built
We answer your calls the way we’ve answered our own for 20+ years.
Zayup is built on two decades of running a NY-metro ground-transport company, where a missed dispatch means a missed pickup and a lost customer. We don’t resell call-center seats — we run the desk because we’ve depended on one ourselves.
5 days
Live fast
Kickoff to answered calls in under a week.
1 week
Paid trial
Run the desk before you commit.
$0
No lock-in
Cancel anytime. We earn the account.
FAQ
NEMT dispatch questions, answered.
Yes. Our dispatchers follow the protocols of major brokers including ModivCare, MTM, and Call the Car, plus state programs like MAS in New York.
Yes. We book and dispatch directly in your existing platform — such as RouteGenie, NEMT Cloud Dispatch, Tobi, or your broker portal. No migration required.
Extended weekday, six-day, and up to 24/7 coverage. We staff to your call volume and hours, so you only pay for the coverage you need.
Five business days from your discovery call. We map your process, build the scripts, and train your dispatcher before going live.
No. You start on a one-week paid trial and can cancel anytime. We keep your account by performing.
Plans start from $1,500 per month and are priced to your fleet size and coverage hours — typically a fraction of an in-house dispatcher. Book a call for a quote.
Start with Zayup
Stop Missing Calls. Start Capturing More Jobs.
Tell us about your business and your call volume. We’ll show you how Zayup can answer calls in your company name, qualify leads, route urgent requests, and help you stop losing opportunities.
- Real agents answer in your business name
- Lead intake, call routing, and appointment support
- Built for multiple industries with one simple setup
Get Your Call Plan
No obligation. We reply within 1 business day.