After-hours calls go dark.
Standing orders, will-calls and same-day changes can arrive after a traditional office closes — and the trip may go to the operator who answers.
NEMT answering & dispatch
Keep trips moving. Keep every opportunity covered.
Zayup helps NEMT providers answer booking calls, verify trip details, schedule rides and coordinate dispatch support around the way your operation works.
✓
Booking & call support
✓
Dispatch coordination
✓
After-hours coverage
NEMT support desk
Active
From booking to dispatch.
01
Answer booking calls
Capture trip details and customer requests.
Ready
02
Confirm trip information
Review details before the ride is scheduled.
Verified
03
Coordinate dispatch
Support driver assignments and trip movement.
Routed
04
Cover after-hours calls
Keep customer requests from going unanswered.
Covered
20+ yrs
Transport operating heritage
Up to 24/7
Coverage you choose
5 days
From kickoff to live
Your software
No migration
US-based
Maryland-registered
20+ yrs
Transport operating heritage
Up to 24/7
Coverage you choose
5 days
From kickoff to live
Your software
No migration
US-based
Maryland-registered
The cost of a missed call
Every missed booking call is a trip you never bill.
In NEMT, missed calls and slow follow-up can affect more than one booking. They can lead to lost trips, missed confirmations and weaker broker performance.
Illustrative performance
Slipping
On-time performance
98.0%
Broker cutoff
Every missed booking call, late confirmation or unanswered will-call can push performance toward the point where brokers start sending trips somewhere else. (Illustrative.)
No-shows drain revenue.
Without confirmation and reminder calls, patients can miss rides, operating costs remain, and broker performance can suffer.
Eligibility errors get denied.
An unverified authorization can turn a completed trip into reimbursement you never receive.
What we handle
Your whole booking-and-dispatch desk, run for you.
Trained NEMT dispatchers who understand broker protocols, Medicaid requirements and how a fleet actually operates.
Inbound booking & scheduling
Every call answered and every trip scheduled inside your existing system.
Eligibility & authorization checks
Trip information checked against broker and Medicaid requirements before the ride.
Driver coordination & dispatch
Trips coordinated around driver location, vehicle type and daily availability.
Confirmation & reminder calls
Help reduce missed rides and keep patients informed before scheduled pickups.
Broker compliance & trip logs
Keep trip records organized and ready for billing, documentation and reimbursement workflows.
Standing orders & recurring trips
Recurring runs managed consistently so routine trips do not fall through the cracks.
Live dispatch desk
Real dispatch support, watching every trip.
Your Zayup dispatcher works inside your daily workflow — answering calls, checking trip details, coordinating drivers and keeping your schedule moving.
- Calls answered and logged inside your process
- Pickups, standing orders and reminders handled daily
- Drivers coordinated before delays affect the schedule
Trips monitored in real time
Booking, dispatch, reminders and driver updates handled from one trained desk.
The difference
Not another call center. Your NEMT desk.
A generic answering service can take a message. Your Zayup dispatcher learns how your operation works, handles booking and dispatch tasks, and works inside the systems your team already uses.
Generic answering service
Treats your call like any other.
- − A rotating agent reads a script
- − Doesn't know brokers or eligibility
- − Takes a message, but can't dispatch
- − No idea what a will-call or standing order is
Your Zayup dispatcher
Runs your desk like part of your team.
- ✓ The same trained dispatcher on your account
- ✓ Knows ModivCare, MTM & Call the Car rules
- ✓ Books and dispatches in your software
- ✓ Works under your business name and workflow
The difference is context. Your dispatcher understands the trip, the driver, the broker and what needs to happen next.
Talk to our team →No migration
We work inside the systems you already use.
Your dispatcher follows your existing broker portals, trip notes, dispatch tools and scheduling workflow.
No new system to learn. We answer, verify, schedule, dispatch, update notes and follow the process your operation already uses.
How it works
From kickoff to a live desk in five days.
We learn how your operation works, train around your existing systems, then launch a dispatch desk built around your process.
Discovery call
We map your calls, brokers, software and dispatch rules.
Build & train
Your dispatcher learns your scripts, systems and standing orders.
Go live
We begin answering, booking and dispatching inside your software.
Optimize
We review performance and refine the workflow as trip volume grows.
No complicated migration. We work around the systems and processes your team already uses.
Book a walkthrough
Verified Google reviews
Trusted by businesses that depend on every call.
Real feedback from businesses using Zayup for live answering, booking support, dispatch coordination and after-hours coverage.
NEMT dispatch plans
Coverage that fits your dispatch flow.
Simple live dispatch support for NEMT providers. We answer under your company name and work inside your current process.
Try Us
A first week of live dispatch to see how it works.
$250 to start
- 40 hours of live dispatch
- One dedicated agent
- Calls answered in your name
- Simple way to test first
Essential
For steady weekday booking and dispatch support.
$475 /week
- Monday to Friday coverage
- Trip booking support
- Will-calls handled
- Daily call visibility
Growth
For longer coverage and fewer missed rides.
$675 /week
- Monday to Saturday coverage
- Confirmation calls
- Same-day changes handled
- Weekly performance summary
Fleet / 24-7
For larger teams needing extended or full coverage.
Custom
- 7-day or 24/7 options
- Multiple dispatchers
- Dedicated account support
- Custom reporting
No software migration needed. We fit into your existing dispatch setup and answer calls under your company name.
Why trust us
Built by transport operators, not a call-center broker.
Operator-built
We answer your calls the way we’ve answered our own for 20+ years.
Zayup is built on two decades of running a NY-metro ground-transport company, where a missed dispatch means a missed pickup and a lost customer. We don’t resell call-center seats — we run the desk because we’ve depended on one ourselves.
5 days
Live fast
Kickoff to answered calls in under a week.
1 week
Paid trial
Run the desk before you commit.
$0
No lock-in
Cancel anytime. We earn the account.
FAQ
NEMT dispatch questions, answered.
Yes. Our dispatchers follow the protocols of major brokers
including ModivCare, MTM and Call the Car, plus state
programs such as MAS in New York.
Yes. We book and dispatch directly in your existing
platform — such as RouteGenie, NEMT Cloud Dispatch,
Tobi or your broker portal. No migration required.
Extended weekday, six-day and up to 24/7 coverage.
We staff around your operating hours and required coverage.
Our standard setup target is five business days from
discovery. We map the process, prepare scripts and train
your dispatcher before launch.
No. You can begin with the starter period and decide
whether the service fits your operation before continuing.
Pricing depends on coverage hours and the level of support
your operation needs. Our starter week begins at $250,
with recurring plans available for weekday, extended and
custom coverage.
Ready to get started?
Book a walkthrough
Build your NEMT dispatch coverage around your operation.
Tell us how your calls, trips and dispatch process work. We’ll help you choose the right setup.
Start with Zayup
Stop missing calls. Start capturing more jobs.
Tell us about your business and your call volume. We’ll show you how Zayup can answer calls in your company name, qualify leads, route urgent requests and help you stop losing opportunities.
- Real agents answer in your business name
- Lead intake, call routing and appointment support
- Built for multiple industries with one simple setup
Get your call plan
Tell us a little about your operation. No obligation — we reply within one business day.