For limo, black car and taxi operators
Your phones answered, and your rides were booked inside your own system around the clock.
Zayup runs the dispatch desk and the marketing for ground transport operators. We answer your existing number, enter the trip in the system your office already uses, and hand the job to your own drivers. No app to adopt, no software to switch, no cut of the fare.
We run this on our own cars. Zayup manages the dispatch and the digital marketing for a New York Metro car service covering Newark, JFK, and LaGuardia currently, not as an old case study.
Nights, weekends and holidays covered
A week of cover, if you staff it yourself
We take a seat in the one you already run
Every line, one trained team
Your cars, your drivers, your rates. We take the call and book the trip the ride itself never leaves your operation.
The call flow
What happens when the phone rings
Your number, your rates, your drivers. The only thing that changes is who picks up.
The rider calls your number
Your number, your rates, your drivers. The only thing that changes is who picks up.
A dispatcher answers in seconds
A trained person, not a voicemail box and not a menu tree.
Trip goes into your system
Booked in the software your office already logs into, with your rates and vehicle classes.
Your driver gets the job
Dispatched to your own fleet, exactly as if your office had taken the call.
The leak
The rides you lose are the ones nobody was there to answer.
Airport work does not arrive during office hours. It arrives at five in the morning and eleven at night, and a caller who reaches voicemail opens an app instead.
Nights and weekends go unanswered
Covering the phone yourself around the clock means roughly a hundred and sixty-eight hours a week of dispatcher time. Most operators do not staff it they just stop answering.
One dispatcher is a single point of failure
Lunch, a sick day, a second line ringing while the first is live. When one person is the phone room, every gap is a lost fare.
The accounts you cannot win
Hotels, corporate travel desks, and medical facilities ask one question before they place work with you: who answers at two in the morning? "Voicemail" ends the conversation.
The full cycle
We cover the whole path from search to repeat ride.
A dispatch desk captures demand that already exists. Marketing creates it. Run both under one vendor, and the handoffs stop landing on you.
Be found
Local search and paid campaigns built around airport and corporate transfer intent, not broad junk traffic.
Get answered
A live dispatcher is on the line at any hour, because the call is the booking in this business.
Get booked
Entered in your system with the right vehicle class, flight details, and rate for the first time.
Get driven
Dispatched to your own drivers. We never touch the fare and never place your work elsewhere.
Come back
Post-ride follow-up and account booking, so the second ride costs you nothing to win.
OUR SERVICES
Everything your operation needs to keep moving.
Live dispatch, after-hours coverage, and growth systems built specifically for ground transportation operators.
OUR SERVICES
Always answered.
Always moving.
Ride dispatch & call answering
Every module is sold on its own. Most operators start with after-hours cover, because it works on calls that are already ringing.
- Live pickup no voicemail or phone tree
- Named agent access inside your system
- Rates, zones, vehicle classes and trip notes
- Pooled desk coverage instead of idle staffing
After-hours & overflow cover
Keep your office during the hours you already staff and hand us nights, weekends, holidays, or overflow periods.
- Choose exactly when we cover
- Your office remains first in line
- Seasonal coverage available
Corporate & account booking
A consistent booking desk for hotels, medical accounts, travel coordinators, and recurring corporate riders.
- Account profiles and billing notes
- Standing booking instructions
- Trip confirmations handled
Google Ads & local search
Search campaigns are structured around airports, service areas, and high-intent transportation searches.
- Airport and transfer intent
- Call and conversion tracking
- Weekly search-term cleanup
Web design built to get called
Fast service pages, short quote paths, and mobile-first call actions designed around how riders actually book.
- Tap-to-call first
- Airport and city landing pages
- Speed, schema and tracking
AI calling agent & chatbot
Use automation for repeat questions and simple overflow, while complex situations move directly to a live person.
- Overflow and quiet hours
- Website booking handoff
- Live human escalation
How it works
Your number stays. Your software stays. We slot in front of the phone.
There is no platform to migrate to and no commission on your fares. The change is who picks up.
We map your operation
Service area, rate card, vehicle classes, airport and terminal rules, account instructions, and which lines ring where. Every operator runs differently.
Access, not migration
Each dispatcher gets a named seat in the system you already use, reached through a secure remote session. Nothing is ripped out, and nothing is re-keyed later.
Routing goes live
Our desk answers on the hours you choose and your office stays as the fallback. Your numbers do not change, and the phone line costs on our side sit with us.
You get one report
Calls in, calls answered, trips booked, and hours worked, by week. One document instead of asking the desk how last night went.
Your dispatch system, reached remotely
One report, every week
Two ways in
It depends on one thing: what your dispatchers log into.
That single question sorts every operator we speak to, and it decides which of these two you are.
You already run dispatch software
We take a named agent seat in your system and work inside it. Your drivers see the same jobs in the same app they use today, and your records stay in one place.
- Named seats only no shared logins, in line with how these systems license access
- Static outbound address available where your system restricts by address
- Your reporting and manifests stay exactly where they are
You run on a phone, paper, and a whiteboard
Plenty of profitable operators do, and nothing in the rules forces you to change. We bring the dispatch system and the people to run it, and you keep your number and your drivers.
- Dispatch platform included in the engagement, not billed as a separate project
- Driver job assignment by whichever channel your drivers already use
- You can keep paper records alongside it for as long as you want
Systems our dispatchers work in
On-premise-only software that cannot be reached from outside your office is the one case we will tell you up front does not work. We will say so on the call rather than after you sign.
It depends on one thing: what your dispatchers log into.
- Your phone rings outside office hours airport runs, late arrivals, early departures, and weekend events.
- One person covers the desk, so lunch, a sick day or a second ringing line costs you fares.
- You want corporate, hotel or facility accounts that will not place standing work without round-the-clock cover.
- You run voucher, paratransit or medical trips where the rider is required to phone a dispatcher.
- Not a fit: an app-first operation with almost no phone volume, or dispatch software that only runs inside your office with no remote access. We will tell you on the call.
How billing is structured
We map your operation
Service area, rate card, vehicle classes, airport and terminal rules, account instructions, and which lines ring where. Every operator runs differently.
Access, not migration
Each dispatcher gets a named seat in the system you already use, reached through a secure remote session. Nothing is ripped out, and nothing is re-keyed later.
Routing goes live
Our desk answers on the hours you choose and your office stays as the fallback. Your numbers do not change, and the phone line costs on our side sit with us.
You get one report
Calls in, calls answered, trips booked, and hours worked, by week. One document instead of asking the desk how last night went.
We quote after we have seen your call pattern rather than guessing at it, and marketing is priced separately from the desk. Nothing is bundled into a figure you cannot break apart.
It depends on one thing: what your dispatchers log into.
Zayup is a US-registered operations company headquartered in Catonsville, Maryland, with its own managed delivery floor agents, team leads, supervisors, and managers on staff. You are not being handed to a subcontractor after you sign.
We also own and operate a New York Metro car service running Newark, JFK, and LaGuardia, and we run its dispatch and its digital marketing ourselves. Every recommendation on this page is one we apply to our own phones and our own ad spend first. When the numbers on an account stop making sense, we raise it rather than keeping quiet and invoicing.
Catonsville, Maryland
Managed floor
Operator-run
Round-the-clock
What operators ask before the demo
Do your dispatchers actually work in our system?
Yes. Each dispatcher gets a named seat in your own software, reached through a secure remote session, so the trip is entered where your office and your drivers already see it. We buy a seat per named person rather than sharing one login, because that is how these systems license access and because it is the only way an audit trail stays meaningful.
What if we do not have dispatch software at all?
That is common and it is not a problem. Nothing in most local regulation requires an electronic system, so plenty of profitable operators still run on a phone and paper. In that case we bring the platform as part of the engagement and run it for you. You keep your number, your drivers and your rates.
Do we have to change our phone number?
No. Your existing numbers and greetings stay exactly as they are. The routing sits in front of them, so nothing changes for the rider dialling you.
Can you cover only nights and weekends?
Yes, and it is where most operators start. You keep your own office for the hours you already staff and hand us the ones you were never going to. Seasonal cover works the same way for resort and summer markets.
How are we billed?
On pooled desk time rather than a dedicated head, because at most operators’ volumes a dedicated person would sit idle between calls and you would be paying for it. We recommend a structure after we have seen your call pattern. The phone service and caller ID we run for your queue are carried on our side, marketing is priced separately, and there is no percentage taken on your fares.
Will you send our rides to someone else?
No. We are a desk, not a broker. Every trip we take goes to your own fleet. We do not farm work out, we do not hold your customer list, and we do not sell your riders anything.
Do you handle voucher, paratransit and medical trips?
Yes. Those programs typically require the rider to phone a dispatcher, which is exactly the work that keeps an operator tied to the phone. We take the call, confirm eligibility details against your account instructions, and book it in your system.
Twenty minutes, starting with your quiet hours.
Bring a week of call data or just your coverage hours. We will walk the routing, show you a dispatcher working live in a booking system, and tell you plainly whether the desk makes sense for an operation your size.
Request a demo.
We reply the same business day.
Or call (443) 836-5754 and ask for the dispatch desk.