Live Desk · Answering Now

Live answering for NEMT, HVAC and field-service operators.

One trained agent who learns your business, follows your script, and answers every call, booking, and dispatch — so a missed ring never costs you a patient, a job, or a customer.

US-registered company 24/7 staffed desk 1-week trial · cancel anytime
Dispatch Desk
Live
NEMT
Inbound · ride booking
Booked
HVAC
After-hours · no-heat call
Dispatched
Trades
New customer · quote request
Answering...
Clean
Recurring · reschedule
Confirmed
Script-based calls
Booking support
Urgent routing
20+ yrs

Ground-transport operating heritage

24/7

Staffed dispatch, every day

5 days

From kickoff to live coverage

1 week

Paid trial · cancel anytime

US-based

Maryland-registered entity

The Cost of a Missed Call

Every missed call is revenue walking to a competitor.

01

Voicemail loses the caller

Most people who reach voicemail don’t leave one. They call the next name on the list — and you never knew they rang.

02

After-hours is peak intent

Nights and weekends are when your highest-intent customers reach out — and when a 9-to-5 front desk is dark.

03

A missed booking is a real loss

One missed NEMT trip is a lost reimbursement and broker mark. One missed HVAC call is tomorrow’s competitor job.

Who We Serve

Built for operations where a missed call is a lost job.

Pick your operation — every path leads to how we run the desk for teams like yours.

Our Specialty

NEMT dispatch & answering

Every missed booking is a trip — and the revenue with it — gone. We answer, verify eligibility, and schedule rides so your fleet stays full and standing orders stay covered.

See the NEMT desk →
Also running desks across
The Difference

A dedicated agent. Not a shared call pool.

Most answering services rotate your calls through whoever is free. We assign you a trained agent who learns your operation and stays on it.

Shared Pool

The typical answering service

  • A rotating stranger reads a generic script
  • No memory of your business or systems
  • Every call starts from zero
  • You’re one account in a queue of hundreds
Your Zayup Agent

An extension of your team

  • The same trained agent(s), on your account
  • Knows your script, software, and dispatch rules
  • Books and dispatches inside your systems
  • Accountable for outcomes, not just pickups
Why Not Hire In-House

Less than one receptionist. More than a whole front desk.

One In-House Hire
~$3,500–5,000 /mo, loaded
  • Salary + payroll tax + benefits + PTO
  • Covers 9-to-5 only — nights and weekends go dark
  • One person, one channel, gaps when sick or on leave
  • Hiring, training, and turnover on you
Your Zayup Desk
One flat rate. 24/7/365
  • Answered around the clock, every day
  • Trained on your systems and dispatch rules
  • Always covered — no sick days, no turnover
  • Scales up or down with your volume
Get your quote
How It Works

From kickoff to live coverage in five days.

Step 01

Discovery call

We map how your calls, bookings, and dispatch run today.

Step 02

Build & train

Your agent learns your script, software, and dispatch rules.

Step 03

Go live

We start answering, booking, and dispatching inside your systems.

Step 04

Optimize

Weekly reporting and continuous tuning as your team scales.

Why Zayup

The questions every operator asks us.

Why not just use AI?

AI handles simple scripted calls. It can’t verify eligibility, calm an upset customer, or make a judgment dispatch call. We use AI to move faster and trained humans where it actually matters.

Why not another BPO?

Generic BPOs hand you a shared pool reading a script. We assign a dedicated agent who learns your business, understands your workflow, and is accountable for outcomes.

Why now?

Every day on voicemail means bookings lost to whoever answered first. A one-week paid trial lets you go live quickly without bleeding calls while you decide.

Why Trust Us

We answer your calls the way we’ve answered our own for 20+ years.

Built by Operators

Not a call-center broker. A transport operator who lived the problem.

Zayup is built on two decades of running a NY-metro ground-transport company, where a missed dispatch means a missed pickup and a lost customer. We don’t resell seats — we run the desk because we’ve depended on one ourselves, and we hold our agents to that standard.

5 days
Live fast

Kickoff to answered calls in under a week.

1 week
Paid trial

Run the desk before you commit long-term.

$0
No lock-in

Cancel anytime. We keep the account by earning it.

FAQ

Answers before you ask.

Five business days from your discovery call — we map your process, build the scripts, train your agent, then start answering.
No. You start on a one-week paid trial and can cancel anytime. We keep your account by performing, not by locking you in.
Zayup is a US-registered company with a dedicated global delivery team. You get one trained agent or team assigned to your account, not a rotating pool.
Yes. We book and dispatch directly in your systems — your scheduling tool, dispatch platform, or CRM — so it feels seamless on your side.
A predictable flat monthly rate based on your call volume and coverage — typically a fraction of one in-house hire. Book a call for a quote tailored to your operation.
Ready to Start

See the plan for your operation.

Tell us how your calls and dispatch run today. We’ll show you exactly how we’d cover them — and what it costs.