01
New patients don’t leave messages
They call the next practice on the list and book there. One missed new-patient call is a multi-year patient relationship — and its lifetime value — gone to a competitor.
Front Desk · Answering Now
The new patient who couldn’t get through booked with the practice that answered.
A dedicated, HIPAA-trained agent answers every patient call in your practice's name — books and reschedules appointments in your software, handles new-patient intake, answers hours and insurance questions, and captures after-hours messages routed to your on-call provider by your own protocol. Live in 5 days.
✓ Answered in your name
✓ HIPAA-trained agents · BAA available
✓ Flat rate — no per-minute meter
Front Desk
Live
New Pt
New patient · appointment booked
Booked
Resch
Reschedule · moved to Thursday
Updated
Intake
New patient forms · sent
Logged
A/H
After-hours message · routed per protocol
Answering...
24/7
Every call answered live
Your name
Patients never know it's us
5 days
From kickoff to live
BAA
Signed with every practice
Flat rate
No per-minute meter
The Cost Of A Missed Call
A new patient is worth thousands. A voicemail is worth nothing.
02
Your front desk is already buried
Checking patients in, verifying insurance, working the lobby. The phone rings through to voicemail during the exact hours patients are trying to reach you.
03
After hours, the office goes dark
Reschedules, new-patient inquiries, and questions pile up until morning — and some of those callers won’t be there when you open.
What We Handle
The front-desk phone work — handled, in your name.
Scheduling and intake, not clinical decisions. Your agent books patients and follows your protocols.
Every call answered in your name
Your greeting, your practice. Patients never know it's a service.
Appointment booking & reschedules
Directly in your practice-management software, by your scheduling rules.
New-patient intake
Registration details captured and forms sent, ready for their first visit.
Hours, location & insurance FAQs
The routine questions answered from the script you provide.
After-hours message capture
Messages taken and true urgencies routed to your on-call provider — by your written protocol.
Recall & no-show follow-up
Confirmations and reminders that keep your chairs and rooms full.
What We Handle
The front-desk phone work — handled, in your name.
Scheduling and intake, not clinical decisions. Your agent books patients and follows your protocols.
Every call answered in your name
Your greeting, your practice. Patients never know it's a service.
Appointment booking & reschedules
Directly in your practice-management software, by your scheduling rules.
New-patient intake
Registration details captured and forms sent, ready for their first visit.
Hours, location & insurance FAQs
The routine questions answered from the script you provide.
After-hours message capture
Messages taken and true urgencies routed to your on-call provider — by your written protocol.
Recall & no-show follow-up
Confirmations and reminders that keep your chairs and rooms full.
Medical Front Desk
Patient calls answered, appointments booked.
Your Zayup agent answers in your practice name, follows your scheduling rules, captures intake details, and routes messages based on your written protocols.
- Appointments booked using your exact scheduling rules
- New-patient intake captured before the visit
- After-hours messages routed by written protocol
Patients answered. Visits scheduled. Messages routed.
Your front desk stays responsive while your in-office team focuses on patient care.
Live
The Difference
A dedicated agent who books patients — and stays in their lane.
Typical Answering Service
Takes a message, hopes it’s not urgent
- − Rotating stranger reads a generic script
- − Can’t book — “the office will call you back”
- − Bills you by the minute, every call
- − No PMS access, no scheduling
Your Zayup Agent
Books the patient, follows your protocol
- ✓ The same dedicated, HIPAA-trained agent
- ✓ Books & reschedules in your software
- ✓ Flat monthly rate — no per-minute meter
- ✓ Routes urgencies to your on-call provider — never gives medical advice
No Migration
We work inside your practice software.
Your team keeps the same workflow. We answer, book, and update inside the systems you already use.
Straight Pricing
What covering your phones actually costs.
Here’s how the three options stack up for a practice.
In-House Front Desk
$3,500–5,000 /mo
loaded
- Salary, payroll tax, benefits, PTO
- Business hours only — after-hours dark
- Sick days, turnover, retraining
- Already buried by the lobby
Per-Minute Answering Service
$1.30–1.75 /minute
- Bill grows every time the phone rings
- Often $500–$1,000+/mo at real volume
- Rotating strangers read a script
- Takes messages — doesn’t book patients
Zayup Dedicated Desk
From $1,500 /mo flat
- Flat rate — no per-minute meter
- HIPAA-trained · BAA signed with your practice
- Books appointments in your software
- After-hours routing by your protocol
- 1-week trial · no long contract
Final rate depends on your call volume and coverage hours — we’ll quote it on a 15-minute call. A single new patient’s lifetime value can cover months of the desk.
How It Works
From kickoff to a live desk in five days.
Step 01
Discovery call
We map your practice, software, scheduling rules, and after-hours escalation protocol.
Step 02
Build & train
Your agent learns your greeting, scripts, and privacy basics — and we sign your BAA.
Step 03
Go live
Calls answered in your name, appointments booked, messages routed by protocol.
Step 04
Optimize
Weekly reporting and tuning as your patient volume grows.
How We Handle Privacy
Built by operators — and built to stay in our lane.
Privacy-First
Your agent schedules and messages. Your clinicians make every clinical call.
Zayup is built on two decades of running a phone-driven operations business, and we bring that discipline to your front desk. Our agents are trained on patient-privacy and HIPAA basics before they take a call, we sign a Business Associate Agreement with every practice, and we work strictly from the scripts and protocols you give us.
- Business Associate Agreement signed with your practice
- Agents trained on patient-privacy & HIPAA basics
- After-hours urgencies routed to your on-call provider by your protocol
- No medical advice, no symptom triage — ever
5 days
Live fast
Kickoff to answered calls in under a week.
1 week
Paid trial
Run the desk before you commit.
BAA
Signed upfront
Before we take a single patient call.
FAQ
Medical & dental answering, explained.
Per-minute medical answering services charge $1.30–$1.75/min, so your bill grows every time the phone rings — often $500–$1,000+ per month at real volume, and most only take messages. An in-house front-desk hire costs $3,500–$5,000/mo loaded and covers business hours only. Zayup places a dedicated, HIPAA-trained agent from $1,500/mo flat who books appointments directly in your practice-management software.
Yes. We sign a Business Associate Agreement with every practice we serve, and our agents are trained on patient-privacy and HIPAA basics before they take a call.
No. Our agents handle scheduling, intake, and messages — not clinical decisions. For after-hours urgency, we follow your written escalation protocol and route the caller to your on-call provider. We never assess symptoms or give medical advice.
We work inside your system — including Dentrix, Open Dental, Eaglesoft, SimplePractice, Kareo, and Jane — booking appointments and logging calls directly, with no migration.
Around five working days from your first call. You start with a one-week paid trial and can cancel anytime — no long contract.
Start with Zayup
Stop Missing Calls. Start Capturing More Jobs.
Tell us about your business and your call volume. We’ll show you how Zayup can answer calls in your company name, qualify leads, route urgent requests, and help you stop losing opportunities.
- Real agents answer in your business name
- Lead intake, call routing, and appointment support
- Built for multiple industries with one simple setup
Get Your Call Plan
No obligation. We reply within 1 business day.