01
WISMO turns into disputes
A “where is my order?” call that hits voicemail becomes a chargeback filed from the couch. The bank sides with the customer you never spoke to.
$25 dispute fee + product + the customer
Store Support Desk · Live
“Where is my order?” is a chargeback or a 5-star review. The next 3 rings decide.
A dedicated support desk answers your store's phone, email, and chat in your brand's name — with the order, tracking, and customer history on screen before the first word. Returns become exchanges, complaints become saves, and disputes get resolved before they become chargebacks.
✓ Shopify · WooCommerce · BigCommerce
✓ Refunds within your limits
Store Support Desk
Live
WISMO
Order #2841 · carrier delay explained
Resolved
Return
Size issue · converted to exchange
Saved
Dispute
Refund inside limit · chargeback avoided
Closed
Sub
Cancellation attempt · retention offer
Answering...
1–3 rings
Pickup on your line
3 channels
Phone, email & chat
Your brand
Customers never know it's us
5 days
From kickoff to live
Flat rate
No per-ticket meter
The Math Of Slow Support
In e-commerce, an unanswered call publishes itself.
02
Returns that should be exchanges
A sizing issue is a 3-minute exchange for an agent who answers — and a refund, a bad review, and a lost repeat buyer for one who doesn’t.
$250+ lifetime value walks per miss
03
Reviews are your real storefront
Every unresolved complaint compounds: lower ratings raise your ad costs and cut your conversion on every future visitor. Support quality is a revenue line, not a cost line.
Rating drops tax every ad dollar you spend
The VA Trap
A $6/hour VA isn’t a support system. It’s a single point of failure.
Most stores start with a solo VA. Most stores learn the same lesson — usually in Q4.
Solo VA From A Job Board
Cheap until the moment it matters
- − Sick day, power cut, or quits — your support goes dark, no backup
- − Nobody reviews their conversations; you find out from the review
- − You are the trainer, manager, and QA department
- − Turnover hits hardest exactly when volume peaks
Zayup Managed Desk
An operation, not a hire
- ✓ Dedicated agent trained on your catalog, policies & tone
- ✓ Every call and ticket quality-scored by a team lead
- ✓ Absence coverage built in — the desk never goes dark
- ✓ Scales up for Black Friday without a hiring scramble
What Your Desk Handles
Full order context before the first word.
Your agent works inside your store admin and helpdesk — order history, tracking, return eligibility, and notes on screen as the phone rings.
01
WISMO & tracking calls
Carrier delays explained with the tracking open — panic defused before it posts.
02
Returns → exchanges
Labels, swaps, and reshipments by your policy — revenue saved, not refunded.
03
Refunds within your limits
Instant resolution up to the per-order threshold you set; above it, clean escalation.
04
Chargeback prevention
Disputes intercepted at the complaint stage, with contact logs that support your evidence if one files anyway.
05
Subscription saves
Pauses, address changes, and cancellation attempts handled with your retention offers.
06
Privacy requests
GDPR-ready and CCPA-aware workflows for access, deletion, and opt-out — documented, escalated correctly. DPA available.
Ecommerce Support Desk
Store support handled with full order context.
Your Zayup desk works inside your store admin and helpdesk, so every customer call starts with order history, tracking status, return rules, and notes already visible.
- Tracking, returns, exchanges, and refunds handled by policy
- Subscription saves and cancellation attempts managed carefully
- Chargeback risk reduced through fast call resolution
Orders checked. Customers helped. Revenue protected.
Your desk handles tracking calls, returns, exchanges, refunds, subscriptions, and escalation notes.
Live
No Migration
We work inside the stack your store already runs.
Your helpdesk organizes tickets. It doesn’t calm a customer whose gift didn’t arrive, turn a return into an exchange, or talk a subscriber out of cancelling. Your Zayup desk works inside whichever platform you run — and handles everything the software can’t.
No new platform to learn. Your desk answers customers, resolves tickets, and updates order notes inside the tools you already use.
Straight Pricing
What store support actually costs — all three ways.
Priced per dedicated desk, not per ticket — so your best month never produces your worst bill.
DIY: Solo VA
$900–1,400 /mo
(at $5–8/hr)
- You train, manage, and QA them yourself
- No backup — sick days go to voicemail
- Usually chat/email only; phone stays dark
- Quits mid-season, restart from zero
Per-Ticket Outsourcer
$1.50–3 /ticket
- 800 tickets/mo = $1,200–$2,400
- Bill grows with your success
- Rotating agents, no brand knowledge
- Phone support costs extra — or isn’t offered
Zayup Dedicated Desk
From $1,500 /mo flat
- Flat rate — busy months cost the same
- Phone + email + chat, one brand-trained agent
- Refund authority, exchange saves, dispute prevention
- QA-scored, absence-covered, Q4-ready
- 1-week paid trial · no long contract
Coverage
Staffing
Flat Monthly
Business hours
1 dedicated agent
from $1,500
Extended evenings + weekends
2 dedicated agents
from $2,800
Full 24/7
Multi-agent pod
quoted by hours
Exact rate depends on channels, volume, and coverage hours — quoted on a 15-minute call. For scale: prevent a handful of chargebacks and save a few exchanges a month, and the desk pays for itself before counting a single review.
How It Works
From kickoff to a live desk in five days.
Step 01
Store mapping
Catalog, policies, refund limits, macros, tone of voice, escalation rules.
Step 02
Build & train
Your agent learns your products and your helpdesk; DPA signed if you need one.
Step 03
Trial week
Live on your real tickets and calls. You see the saves, then decide.
Step 04
Scale
Weekly reporting on volume, saves, and CSAT; staffing flexes for peak season.
Why Trust Us
Built by operators who know what a missed customer costs.
Operator-Built
Twenty years of answering revenue-critical calls — now pointed at your store.
Zayup is built on two decades of running a NY-metro ground-transport company, where every unanswered call was money retained by a competitor. We run support desks the same way: trained agents, scored conversations, documented policies, and a desk that treats your customers like the asset they are.
- Answered in your brand’s name, every channel
- Order context loaded before the first word
- Refunds and exchanges by your written rules
- Every conversation quality-scored
1 week
Paid trial
Your real tickets, before you commit.
5 days
Live fast
Mapping to answered calls in under a week.
$0
No lock-in
Cancel anytime. We earn the desk.
FAQ
E-commerce support outsourcing, explained.
Per-ticket outsourcers charge roughly $1.50–$3 per ticket — a store doing 800 tickets a month pays $1,200–$2,400 for agents who don’t know the brand and often don’t answer phones at all. A $5–8/hr VA looks cheap until they quit mid-holiday-season with no backup and no QA. An in-house hire costs $3,500–$5,000/mo loaded. Zayup places a dedicated, brand-trained agent from $1,500/mo flat; extended and 24/7 coverage is quoted by the number of agents your hours require.
A solo VA has no backup when they’re sick, no supervisor scoring their conversations, and no coverage when they quit — usually right when volume peaks. A Zayup desk is a managed operation: the agent is trained on your catalog and policies, calls and tickets are quality-scored, a team lead covers absences, and the desk doesn’t disappear during Black Friday.
Yes. Your agent works inside your store admin and helpdesk — Shopify, WooCommerce, BigCommerce, and Magento, alongside Gorgias, Zendesk, or Freshdesk — looking up orders and tracking, processing exchanges and refunds within your limits, and logging every contact.
Yes, up to a per-order limit you define. Anything above your threshold escalates to your team with full context. Customers get real answers instead of “we’ll get back to you” — which is how chargebacks get prevented.
Yes. We run GDPR-ready and CCPA-aware workflows for access, deletion, and opt-out requests, with documented escalation, and a Data Processing Agreement is available for stores serving EU or UK customers.
Around five working days: we map your catalog, policies, refund limits, and macros, train your dedicated agent, and start with a one-week paid trial. No long contract.
Start with Zayup
Stop Missing Calls. Start Capturing More Jobs.
Tell us about your business and your call volume. We’ll show you how Zayup can answer calls in your company name, qualify leads, route urgent requests, and help you stop losing opportunities.
- Real agents answer in your business name
- Lead intake, call routing, and appointment support
- Built for multiple industries with one simple setup
Get Your Call Plan
No obligation. We reply within 1 business day.